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FREQUENTLY ASKED QUESTIONS
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DO YOU HAVE A BROCHURE?No I don't as my stock is always growing it would mean printing them all the time and a lot going to waste. I am very transparent and prices are all on the website.
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HOW LONG IS THE HIRE PERIOD?If I am setting up for you generally 3 days as I like to set up the day before and collect the day after an event but sometimes I can only set up on the day where a venue is booked back to back. If you have chosen to use my DIY service we will discuss when is most convenient for collection and return.
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WHEN IS MY VENUE DECOR SET UP?Typically I set up the evening before your event and collect the day after but it does depend on whether the venue has any other events going on. You or I can check with the venue prior to the date of your event.
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WHAT HAPPENS IF I CANCEL?I understand that situations can change and on the rare occasion, bookings get cancelled. Anything already paid at this point is non refundable as payments cover time planning/wages ect. Please refer to our terms and conditions for further information regarding our cancellation policy.
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HOW DO I PAY?Once we have discussed the item/s you would like I will send you an invoice. The £100 booking fee is due asap to secure the booking and all the payment details are provided at the bottom of your invoice.
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CAN I PAY THE WHOLE BALANCE WHEN I BOOK?Of course, although I recommend holding on until you know final details for your booking especially guest numbers for things like chair covers and sweets, I don’t want you spending money on products you won't use, although you can swap items. It’s important to understand that once you have made a payment, no refunds are available as this is my only income and payments cover wages, stock ect
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IF YOUR PRICES GO UP BEFORE MY EVENT DATE, WILL MY QUOTE GO UP?All quotes given are valid for up to 30 days from enquiry which means, if you pay the booking fee within this time, the price quoted at the time of booking is the price you will pay regardless of whether your event is 2 years away.
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